Questions & help
Quick answers. Can't find yours? Contact us on WhatsApp.
What is my payment reference?
A 6-digit number like 100014 that belongs only to you. You see it on your dashboard and in your welcome SMS. Type it — numbers only — in the MoMo Reference box every time you pay.
I forgot to type my reference. What happens?
If your MoMo number is the one registered on your account, the system can usually still find you. If not, the payment goes to the treasurer, who will put it on your account. Send a screenshot of the MoMo SMS through Contact to speed it up.
Can I pay two weeks at once?
Yes. Any extra is used for your next week(s) automatically, and the board shows them as paid.
I paid less than the weekly amount.
The week shows as part paid and your receipt SMS tells you how much is left. Send the balance with the same reference.
When is my payout?
Your dashboard shows your position and payout date. You also get an SMS two days before your turn.
Which MoMo number will receive my payout?
The payout number on your profile (your phone number unless you change it). Keep it up to date.
How do I log in without a password?
On the login page choose "Send me a code". You get a 6-digit code by SMS. You can also use this to set a new password.
Can I join more than one group?
Yes. Each group gives you a different reference, so always use the right one for the group you are paying.
What if someone stops paying?
Late weeks are flagged, reminders are sent and the group admin follows up according to the membership agreement. Your group rules may include a late fee.
Is MERGE SUSU a bank?
No. MERGE SUSU is a record-keeping and coordination service for savings groups. Money is held on the group's official MoMo number managed by the group administrators.
How do I install the app?
Open the site in Chrome on your phone and choose "Install app" or "Add to Home screen" from the menu.